What is Health Advocate?
Overview
Suggested Uses
Product Benefits
How can I get more information?
Introduction
Model Consulting believes the services provided by Health Advocate are an exceptional value to our customers' employees and their families during times of critical health care need. Because of our strong appreciation of these services, Model Consulting entered into a core agreement with Health Advocate in July, 2003. Model offers this service to all of our own employees, many of whom have personally benefited from the assistance during the past year. In addition, several of Model's long-term clients have implemented Health Advocate and one specifically reported the following:
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"Although this benefit has been in place for only four months, several of our employees have had the need to call and everyone was very satisfied. …Your services have proven to be one of the best benefits we have been able to provide our staff. I will wholeheartedly recommend you whenever the occasion arises…Thanks for doing a great job for our people!"
Vice President of Administration
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What is Health Advocate?
Health Advocate, Inc. is an advocacy and assistance service company founded to specifically address many of the problems Americans routinely confront when accessing healthcare services and health insurance coverage. Health Advocate understands how to navigate the healthcare and insurance systems and obtain better service and outcomes.
Health Advocate's expertise and relationships in the healthcare industry combined with in-depth knowledge of health and related insurance policies and procedures, give them the know-how to act on their clients' behalf.
Overview
Health Advocate is designed to address many of the service, access and cumbersome information limitations individuals often confront when accessing healthcare services and insurance coverage.
With work/life balance constantly tested, employees and other group members have less time to tend to their own needs and those of their immediate and extended families. They need answers and want to make decisions regarding important healthcare issues without losing and consuming many more hours from their already hectic schedule.
- Health Advocate expedites issues and facilitates answers for the individual employee or the human resources and benefits staff to serve employees or group members well.
- Health Advocate provides personalized service that is accessible, convenient, efficient and thorough.
- Health Advocate delivers a Return on Investment through demonstrated financial savings.
- Health Advocate eliminates the "one size fits all" answers frequently received by healthcare consumers and raise the level of service and responsiveness for our members.
- Health Advocate facilitates solutions by intervening where we need to, engaging providers, insurers and community or governmental organizations.
- Health Advocate protects and respects the privacy of members' medical and personal information and keeps all records strictly confidential.
Suggested Uses
- Helps employees, human resources, or benefits specialists locate "best-in-class" doctors, hospitals or other health professionals and obtain the necessary appointment.
- Locates and researches all current treatments for a medical condition.
- Obtains unbiased health information to help make an informed decision.
- Secures second opinions helping provide peace of mind.
- Navigates within an insurance company to obtain approval for a service or resolve a problem.
- Assists with correcting billing mistakes.
- Locates services for eldercare (transportation, nurse accompaniment to appointments, alternative living arrangement options, etc.) and helps to arrange for their use.
- Helps define eligibility for government programs where coverage could be part of health solution.
- Works out a mutually agreeable solution for all parties - insurer, provider, insured.
Product Benefits
- Thoroughly researches and identifies most "up-to-date" and "state-of-the art" medical treatments and procedures.
- Efficiently handles time-consuming issues for human resource and benefits professionals or for individual facing a medical or health related problem allowing them to not be distracted from other competing responsibilities.
- Ensures peace of mind and eliminates unnecessary stress.
- Provides personalized service.
- Generates significant financial savings and a demonstrated Return on Investment
- Offers significant support for human resources and benefits staff.
- Ensures that an advocacy team of medical and administrative experts are working on your behalf and serving your interests.
- Demonstrates organizations' commitment to their employees or group members' mental and physical well-being.
- Eases some of the challenges of work-life balance.
- Improves employee satisfaction and morale.
- Improves health outcomes.
- Increases employee productivity and focus by having burdensome issues handled expeditiously and efficiently.
How can I get more information?
Contact Model Consulting directly for more detailed information including client testimonials and to determine what, if any, cost might be associated with this service for your employer-sponsored plan. You can also visit Health Advocate's website at www.healthadvocate.net to gain insight into the company and their rapid success in the market.
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