The entire Model Team embraces the philosophy that the life-blood of our business is our customer’s satisfaction. Providing a higher standard of excellence with regard to customer service is the goal of each and every employee at Model and this is perhaps the greatest benefit for you and your employees.
Our Service Team is encouraged to take the most proactive approach necessary to obtain answers and resolve issues. It should be noted that we do not measure performance by the number of calls taken but by how expeditiously they respond and the thoroughness of the resolution…taking ownership from the beginning until the issue is resolved 100%.
Our services include:
Advocacy
Benefit Fairs
Customer Service & Toll-Free Call Center
Employee Communication & Education
Employer Reference Manual
Legal/Legislative Assistance
Weekly & Monthly Newsletters
Administration
As an extension of our clients’ benefits department, it is critical that they have a trusted resource to provide the tools and assistance that they value and need. Our clients consider Model as their partner when it pertains to employee benefits. The relationships we have established with our clients are mutually invaluable.
Administrative services are at the corner-stone of how we are able to assist our clients with their day to day benefits related responsibilities. A few of the services Model Consulting regularly provides include:
